We are sorry to see you go but hopeful we will see you again at one of our other communities in the near future. It has been our pleasure and honor serving you at Quail Hollow. We expect that you were happy with your stay and we welcome any feedback on how we can improve our services.
1. Your Lease may be terminated by either you, the Resident, or Management under the following conditions:
a. At retirement or separation (including disciplinary separation), provided that you give the Management at least 30-day written notice prior to the date that you intend to vacate the unit. Any requests for retention of quarters post retirement or separation must be provided to the Management in writing sixty (60) days prior to the effective date of retirement or separation with a copy of the retirement or separation orders. Such requests will be considered on a case by case basis. If a resident is allowed to retain quarters after retirement or separation, rent due will change to market rent for the unit.
b. Prior to PCS (Permanent Change of Station) - a copy of the orders must be provided to the Management along with written notice of your intent to vacate at least thirty (30) days prior to the date you intend to terminate your occupancy.
c. In the event of a temporary reassignment, requests for family retention of quarters must be submitted in writing to the Management and will be considered on a case-by-case basis.
2. You may no longer be eligible for the unit and your Lease could be terminated if:
a. You are in material noncompliance with the terms of the Lease.
b. No family members continue to reside with you.
c. You or other family members engage in repeated misconduct.
d. You or other family members repeatedly fail to control pets.
e. You accumulate three or more Lease violation notices.
3. You may voluntarily terminate your Lease and move from Quail Hollow at the expiration of any Lease term or extension provided that you give the Landlord at least (30) days prior written notice.
4. Pre-Termination Inspections: Residents must participate in a pre-termination (move-out) inspection approximately thirty (30) days prior to moving. You should notify the Management Office to schedule the inspection. A member of the Management Staff will conduct the inspection, provide the Resident with a copy of the Checklist for Moving Out (Form HBC-M10), and indicate the items that must be corrected prior to moving out. The final inspection will consist of checking for preventive maintenance items and cleanliness as follows:
a. All personal property will be removed from the unit prior to the final inspection.
b. Bathtubs, sinks, commodes, and bathroom tile must be clean of soap film, dirt, and marks. Drain stoppers must be removed and cleaned. All medicine cabinet surfaces (ledge shelves, shelf holders, mirrors, etc.) must be cleaned.
c. Kitchen cabinets must be washed thoroughly. Food particles, grease spots, and water marks must be removed and surfaces rinsed.
d. Ranges and hoods must be cleaned. Grease and carbon must be removed from tops, ovens, broiler pans, shelves, and doors. All dust and lint will be removed. All carbon that will not come off with a good oven cleaner should be scraped off with dry steel wool. Burner grates must be cleaned with dry steel wool.
e. Sinks and countertops will be cleaned and all marks removed (including drain board). Countertops will be cleaned and dirt buildup must be removed.
f. Stoves and cabinets must be cleaned and absent of any food or grease.
g. All outside areas of the kitchen fan must be dusted and cleaned. The exterior of the fan may be easily removed by unscrewing the center portion or two side screws. The interior of the kitchen fan must be unplugged, cleaned, and re-plugged. The filter and outer portion of the fan may be easily cleaned by soaking about 20 minutes in warm sudsy water and brushing well with an old toothbrush. Thoroughly rinse, dry, and place on the sink counter for inspection. DO NOT immerse the motor into the water.
h. Refrigerators will be thoroughly cleaned inside and out, to include all parts, trays, and rubber gaskets. After defrosting and cleaning, refrigerators will be left running with the thermostat set at the lowest setting and the door closed.
i. All light fixtures must be wiped clean including globes and shades.
j. All walls must be cleaned of all marks, grease spots, fingerprints, food, dust, etc. All hangers and nails in all woodwork or wall surfaces must be removed. If a claw hammer must be used to pull the nail, a block of wood placed between the head of the hammer and the surface from which the nail is to be pulled will prevent wall damage. Cup holders, towel racks, etc, may not be left behind in the unit. Ceilings in the kitchen and bathrooms must be clean and free of grease and stains.
k. All woodwork must be clean and dry.
l. Ledges over doors, windows, closets, cabinets, and door tops must be wiped clean with a damp cloth.
m. Remove cobwebs from corners of ceilings, including basements and porches, where applicable.
n. All floors must be cleaned, including areas under refrigerators.
o. Wall-to-wall carpeting must be professionally cleaned by extraction or steam. Water and shampoo shall be thoroughly removed and carpet dry prior to final inspection. Shampoo used for this process should be tested in an obscure location first to determine color fastness.
p. Vinyl floors must have all old wax and sediments removed, rinsed, and re-waxed.
q. Closets, including hangers, shelves, and walls will be wiped clean with a damp cloth.
r. All accessible windows must be washed inside as well as outside.
s. Venetian blinds must be cleaned and properly hung.
t. Garages, storerooms, and furnace rooms must be swept, dusted, and floors damp mopped.
u. Exterior window sills must be brushed and cleaned. Parking spaces and carports/garages will be cleaned and free of grease.
v. Yard areas around your unit must be policed and free of litter. Dirt, cobwebs, markings, and nails will be removed from building structures.
w. All approved antennas must be removed.
5. Final Inspection: The Management will conduct the final inspection in the presence of the Resident(s) unless extenuating circumstances prevent the Resident from attending. In the event the Resident is unable to attend the inspection, he/she may have another military member stand in for him as a witness.
a. All personal property must be out of the unit at the time of the final inspection.
b. The unit must be ready for occupancy. If maintenance is required for an item(s) that is not considered normal wear-and- tear, charges will be assessed.
c. Keys will be turned into Management.
Once the unit has been inspected and charges ascertained (if any), final move-out processing will take place in accordance with Management procedures. Monies owed must be brought current prior to departure. A forwarding address must be obtained prior to the resident’s final departure for the proper forwarding of all necessary documents.
